What are the check-in and check-out times?

• Check-in: From 4:00 PM (self-check-in available).

• Check-out: Until 12:00 PM (noon).

Can I check in early or check out late?

• Early check-in: Contact us on the day of arrival to check availability.

• Late check-out: Must be requested the day before departure. A fee of €10 per hour applies after 12:00 PM.

What payment methods are accepted?

• All reservations must be made online and are paid through electronic payment methods.

Is a security deposit required?

• A €75 security deposit may be required and will be refunded upon check-out if no damages occur.

What is the cancellation policy?

• Cancellations 14 days before check-in are eligible for a refund, minus any payment processing fees.

• Cancellations less than 14 days before check-in are non-refundable.

Is there free Wi-Fi?

• Yes, free Wi-Fi is available in all accommodations.

Are towels and bed linens provided?

• Yes, we provide towels and bed linens for all guests.

Do accommodations have a kitchen?

• Yes, all units have a fully equipped kitchen with cooking essentials.

Is cleaning service available during my stay?

• No daily cleaning is included.

• Extra cleaning services can be booked for an additional fee.

• For stays longer than 7 days, we provide one complimentary basic cleaning, including a change of towels and bed linens.

Are accommodations close to public transport?

• Yes, all units are well connected by metro and/or bus lines.

Are there supermarkets, restaurants, and attractions nearby?

• Many restaurants, shops, and landmarks are within walking distance.

Are the apartments accessible for people with reduced mobility?

• No, our accommodations are not specifically adapted for reduced mobility. Please contact us for more details.

Are pets allowed?

• No, pets are not permitted.

Can extra beds or cribs be added?

• Extra beds are not available.

• Cribs are available for €10 per stay.

Is smoking allowed?

• No. Smoking, vaping, and the use of related devices are strictly prohibited inside the accommodations.

• The consumption of illegal substances is also prohibited and may result in immediate eviction.

What are the best things to do in Porto and Vila Nova de Gaia?

• You can find local recommendations and must-visit attractions in the accommodation description.

Is the host available for assistance?

• Yes! We are always available to assist you before and during your stay.