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1. Free Cancellation Period
- Cancellations made at least 14 days before the check-in date are eligible for a full refund.
- Payment processing fees (e.g., credit card fees) may be deducted from the refund amount.
2. Late Cancellations
- Cancellations made less than 14 days before check-in are non-refundable.
- If you fail to check in without prior notice, the full amount of your booking will be charged.
3. Modifications to Your Reservation
- Date changes are subject to availability and must be requested at least 7 days before check-in.
- Any modifications that result in a higher total cost must be paid at the time of the change.
4. Early Check-Out
- If you choose to check out earlier than your scheduled departure date, no refunds will be issued for the remaining nights.
5. Force Majeure & Exceptional Cases
- In cases of emergencies such as natural disasters, severe illness, or government travel restrictions, we may review cancellation requests on a case-by-case basis. Please contact us as soon as possible if you are affected by such circumstances.
6. How to Request a Cancellation
- To cancel your reservation, please contact us.
- Refunds, when applicable, will be processed within 5-10 business days to the original payment method.
We recommend that guests purchase travel insurance to cover unexpected changes in their plans.
If you have any questions regarding our cancellation policy, feel free to contact us. 😊
Terms & Conditions
Cancellation Policy
House Rules
Privacy Policy
By booking with us you agree to the following Terms & Conditions. Please read them carefully to ensure a smooth and enjoyable experience.
1. Booking & Payments
- The full amount of the reservation must be paid at the time of booking.
- Prices include all fees except for the security deposit, which may be required.
- There is no minimum or maximum stay requirement.
2. Check-in & Check-out
- Check-in is automated. Guests arriving after midnight must notify us in advance, or the reservation may be canceled.
- Check-out time is until 12:00 PM (noon). A late check-out fee of €10 per hour will be charged for departures after this time.
3. House Rules & Guest Behavior
- Each accommodation has a maximum occupancy limit, as stated in the listing.
- Only registered guests are allowed inside the accommodation. Visitors are not permitted.
- Smoking, parties, and events are strictly prohibited.
- Quiet hours are from 11:00 PM to 7:00 AM. Noise complaints will result in a warning, and failure to comply may lead to immediate expulsion without a refund.
4. Liability & Damages
- Guests are fully responsible for any damages they cause to the property.
- A €75 security deposit may be required.
- If a guest refuses to pay for damages, a formal complaint will be filed with authorities, and legal action will be taken to seek compensation, including lost revenue.
5. Cancellations & Refunds
- Our cancellation policy follows the terms outlined in our Cancellation Policy section.
- No additional rules apply for last-minute cancellations or partial refunds.
6. Host’s Rights
- The host reserves the right to cancel a reservation due to unforeseen circumstances beyond their control.
- The host may refuse accommodation to guests who fail to follow house rules.
7. Legal Compliance
- Identification is required for all guests before check-in.
- Tourist taxes are collected at the time of booking.
By confirming your reservation, you acknowledge and agree to these Terms & Conditions. If you have any questions, please contact us before your stay.
We look forward to hosting you! 😊
Terms & Conditions
Cancellation Policy
1. Free Cancellation Period
- Cancellations made at least 14 days before the check-in date are eligible for a full refund.
- Payment processing fees (e.g., credit card fees) may be deducted from the refund amount.
2. Late Cancellations
- Cancellations made less than 14 days before check-in are non-refundable.
- If you fail to check in without prior notice, the full amount of your booking will be charged.
3. Modifications to Your Reservation
- Date changes are subject to availability and must be requested at least 7 days before check-in.
- Any modifications that result in a higher total cost must be paid at the time of the change.
4. Early Check-Out
- If you choose to check out earlier than your scheduled departure date, no refunds will be issued for the remaining nights.
5. How to Request a Cancellation
- To cancel your reservation, please contact us.
- Refunds, when applicable, will be processed within 5-10 business days to the original payment method.
We recommend that guests purchase travel insurance to cover unexpected changes in their plans.
If you have any questions regarding our cancellation policy, feel free to contact us. 😊
House Rules
To ensure a pleasant and comfortable stay for all guests, we ask that you follow these house rules. By booking with us, you agree to comply with them.
1. General Rules
- Quiet hours: From 10:00 PM to 9:00 AM. Please respect other guests and neighbors.
- Only registered guests are allowed inside the accommodation. Visitors are not permitted.
- Parties, events, and smoking inside the accommodation are strictly prohibited.
2. Cleaning & Maintenance
- Guests are responsible for keeping the accommodation clean during their stay.
- Shared areas must remain tidy and free of personal belongings at all times.
- Before leaving, please return furniture to its original place and dispose of trash properly in the designated bin.
3. Kitchen & Common Areas
- Always clean up after using the kitchen and leave everything in order.
- Guests may consume food and drinks in any area of the accommodation, but please be mindful of walls, rugs, and floors to avoid damage.
4. Security & Property Care
- Always lock doors and windows when leaving the accommodation.
- All accessible areas and items are available for use, but they must be handled with care.
- If keys are lost, a €30 replacement fee may be charged.
5. Energy & Sustainability
- Turn off lights and air conditioning when leaving the accommodation to help conserve energy.
Failure to follow these rules may result in additional charges or the termination of your stay without a refund.
Thank you for your cooperation, and we hope you enjoy your stay! 😊
Privacy Policy
1. Introduction
We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
When you use our website or book a stay with us, we may collect the following types of information:
a) Personal Information
- Name
- Email address
- Phone number
- Payment details (processed securely through third-party payment providers)
- Identification documents (if required by local regulations)
b) Non-Personal Information
- Browser type and version
- IP address
- Device type
- Pages visited on our website
- Cookies and usage data
3. How We Use Your Information
We collect and process your data for the following purposes:
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To process and confirm reservations
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To communicate with you regarding your stay
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To improve our website and customer experience
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To comply with legal and regulatory obligations
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To prevent fraud and enhance security
We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Data Protection & Security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no online transmission or storage is 100% secure, and we cannot guarantee absolute security.
If you believe your data has been compromised, please contact us immediately.
5. Cookies & Tracking Technologies
Our website uses cookies to enhance user experience and analyze website traffic. You can choose to disable cookies in your browser settings, but some website functionalities may be affected.
6. Third-Party Services
To provide our services, we may use third-party providers such as:
- Booking platforms (e.g., Booking.com, Airbnb, etc.)
- Payment processors (e.g., Stripe, PayPal, etc.)
- Email communication services
These third parties have their own privacy policies, and we encourage you to review them.
7. Your Rights
Under applicable data protection laws, you have the right to:
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Access your personal data
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Request corrections to inaccurate data
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Request the deletion of your data (subject to legal obligations)
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Withdraw consent for data processing
To exercise any of these rights, please contact us.
8. Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
9. Privacy Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your data, please contact us at:
📩 Email: cidadealtruista@gmail.com
📍 Address: Av. Mário Brito 3569, Matosinhos, Portugal